Our Guarantee & Warranty - Cardinal Air Duct Yonkers

The Cardinal Air Duct Yonkers Guarantee

Here’s the short version: if we clean your ducts, HVAC system, or dryer vent and the work isn’t right, we come back and fix it. You have 365 days to tell us. That’s the whole year, covering every job, not just the ones we think might have issues. We’re part of the Relay Home Co. family, founded in 2005, and we’ve spent nearly two decades learning what actually builds trust with homeowners in Yonkers. It’s not a sticker on a van. It’s a written price handed to you before anything gets touched, background-checked techs who show up in uniform, and a guarantee that doesn’t vanish the moment the truck pulls away.

Call (914) 613-6563

What’s Covered

• Workmanship, for a full year. If any part of our cleaning or repair work fails within 365 days, we return and correct it at no charge.
• Parts and materials we install. If a component we put in fails during the coverage period, we handle the replacement and the labor to make it right.
• Cleanup at the end of the job. We leave your home the way we found it. No debris, no dust trails, no “that’s good enough” corners cut.
• The written price. The number we hand you before work starts is the number you pay. It does not change at the door.
• Who shows up. Every technician is background-checked and arrives in uniform. You’ll know their name before they ring the bell.
• The equipment used. We run Rotobrush rotary brush systems, Nikro HEPA-rated vacuums, and Abatement Technologies containment units. Not a truck-mounted shop-vac shortcut.
• Proof of the work. Before-and-after photos of your actual ducts are part of every job through The Relay Standard.

Our Satisfaction Promise

We call it the 365-Day Done Right Promise, and it works simply. If something isn’t right, you call us. A live person answers, day or night. You tell them what’s wrong. We schedule a return visit at a time that works for you, and we correct the issue at no charge. No arguing about whether it qualifies. No fine print that excludes the thing you’re actually unhappy about. The promise covers every booking without exception.

We know this industry has a reputation for bait-and-switch pricing and vanishing contractors. That’s exactly why we put the guarantee in writing and hand it to you before a single duct is touched. Omar Haddad, the owner here at Cardinal Air Duct Yonkers, stands behind every job personally. If a repair we made fails within the year, the second visit is free. That’s not a promotion. That’s the baseline for how this company operates.

You don’t need to keep receipts in a folder or remember a claim number. Just call us. We’ll pull up your job and make it right.

Licensed & Insured Backing

The paperwork matters because it protects you when things go sideways. We’re licensed and insured, and we’ll show you proof without being asked. That insurance covers your home while our team is inside it. The licensing means we’ve met the state’s requirements to operate, not just paid for a website and a logo. Combined with the written price guarantee and the 365-day promise, it means you’re never relying on a handshake from someone you’ll never see again.

We also run professional-grade equipment from brands the industry respects: Rotobrush for rotary brush agitation, Nikro for HEPA-rated negative-pressure extraction, and Abatement Technologies for containment. Negative-pressure extraction just means the loosened debris goes straight into the vacuum, not back into your living room. The equipment matters because it’s the difference between a real cleaning and a visual touch-up. You can ask any tech who walks through your door what gear they’re carrying, and they’ll tell you by brand name.

Every job also includes The Relay Standard: a live arrival window you can track, before-and-after photo documentation, and a digital invoice you can pay from a link. It’s a cleaner way to book, and it keeps everyone honest. You see exactly what was done and what you’re paying for.

How to Make a Claim

The process is deliberately simple. Call (914) 613-6563. A live person answers. Tell them what’s wrong, and we’ll get you on the schedule for a return visit. We don’t route you through a voicemail maze or ask you to email a support ticket. The same team that did the work is the team that fixes it.

Omar handles many of these calls personally. He’d rather hear about a problem at week one than week fifty, because fixing it early is faster for you and simpler for everyone. But the promise holds for the full year, so if you notice something at month eleven, the offer stands.

What We Don’t Cover

Any honest warranty page tells you what’s excluded. Here’s ours: pre-existing conditions we documented before work began, damage caused by someone else after we left, and normal wear and tear on parts that weren’t part of our scope. That’s it. If we cleaned your ducts and a month later your HVAC system fails because the blower motor was already on its last legs, that’s not on us and we’ll explain why clearly. If we repaired a dryer vent connection and it fails, that’s covered. The distinction is simple: work we did is guaranteed. Work we didn’t do isn’t.

Why We Put It in Writing

Yonkers homeowners have seen it all. The coupon price that triples once the tech arrives. The cleaning that ends ten minutes after it starts. The warranty that exists only in the sales pitch. We put everything in writing because we got tired of that being the norm.

The 365-Day Done Right Promise, the written price before work starts, the free second visit on any failed repair, the background-checked uniformed techs, the real commercial equipment: all of it is on paper before you spend a dollar. It’s not a marketing slogan. It’s an operating policy, and it applies to every booking, every time, without exception.

If you’re in Yonkers and you’ve been putting off duct cleaning because you don’t trust the industry, call (914) 613-6563. Ask for a quote. You’ll get a number in writing, and you’ll get the same guarantee every other customer gets. That’s the whole pitch.

Written by Omar Haddad, Owner at Cardinal Air Duct Yonkers, serving Yonkers since 2005.